PUBLICATIONS
Understand Us a Little Bit Better
"In most organizations, governance exists to reduce risk — but in practice, it often creates it... The more powerful the system becomes, the more people work around the controls meant
to protect it."
"In most organizations, knowledge workers spend a significant portion of their time on work
that does not meaningfully advance outcomes"
"AI systems don’t just fail silently—they influence decisions, shape behavior, and project
confidence even when uncertainty is high."
AI Agents as Work Infrastructure: Why Every
Knowledge Worker Needs One
"The question is no longer whether AI assistants will be used at work.
The question is whether products like ChatGPT will be designed intentionally for this
reality."
"Organizations routinely underestimate how little they actually know about their own
systems"
"Despite good intent and capable people, the system asked users to navigate complexity
without guidance, creating friction at every step"
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